Returns, Replacement & Cancellation Policy

At Faithcraftz, every order is carefully checked and packed before dispatch. Because many of our products are books, personalized products, customized Bibles, and made-to-order items, our return policy applies only under specific circumstances.

Damaged or Defective Products

A return or replacement request will be considered if:

• The product is received physically damaged.

• The product has a manufacturing/printing defect that significantly affects its use.

• A wrong product was sent by Faithcraftz.

• Items from the confirmed order are missing.

Customers should contact Faithcraftz promptly after delivery and provide clear photographs and/or an unboxing video showing the issue.

After verification, Faithcraftz may provide a replacement, refund, or another appropriate resolution, depending on the circumstances.

Customized & Personalized Products

Customized, personalized, restored, or made-to-order products cannot be returned or exchanged.

This includes, but is not limited to:

• Customized Bibles

• Personalized Bible covers

• Products printed with customer names

• Custom-designed products

• Bible restoration services

• Specially made or modified products

• Any product created according to the customer’s specific instructions

Please carefully verify names, spellings, designs, sizes, colors, and other customization details before approving your order.

If Faithcraftz makes an error that differs from the customization details approved by the customer, please contact us so that we can review the issue.

Change of Mind

Returns or refunds are generally not accepted for change of mind, personal preference, or accidental ordering after the order has been processed.

Order Cancellation

Once an order has entered processing, printing, customization, restoration, packing, or dispatch, it cannot normally be cancelled.

Customized or personalized orders cannot be cancelled once work has started.

Customers are therefore requested to carefully check their order before completing payment.

Damage During Shipping

If an item is damaged during transportation, please contact us with:

• Order number

• Customer name

• Photos of the damaged product

• Photos of the outer packaging

• Unboxing video, where available

Do not discard the original packaging until the issue has been reviewed.

Return Approval

Please do not send a product back without contacting Faithcraftz first.

Products returned without prior approval may not be eligible for a refund or replacement.

Refunds

Where a refund is approved, it will be processed using an appropriate payment method. Processing time may vary depending on the payment provider or bank.

Contact Us

For return, replacement, damage, or order-related concerns, please contact Faithcraftz Customer Support with your order details and supporting photographs/videos.